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Commercial Headend Equipment
COM3000
Technical Support
NACE strives to support our
dealer network with top DCI-401 Pro:Idiom™ Compatible Set Top Box
notch technical services in a
constantly changing and pro- • HDMI output of Pro:Idiom™ protected
gressing digital marketplace. content originating on a COM3000
In an effort to compliment our • Small form factor (4.33″ x 0.96″ x 3.19″)
technical training classes, we • Analog RF output on channel 3 or 4 of SD or
provide telephone and or VPN HD In-the-Clear programming
support at an hourly rate. • RF Remote Control to allow for flexible mounting options
The NACE Pre-purchased • Programmable IR commands to control TV power and volume
Technical Support Package is • Simple or rich user experience
also available for dealers who
would like the peace of mind • Supports ATSC PSIP for programming information
that is offered by purchasing • Supports EAS per SCTE-18
blocks of COM3000 technical support in advance. By The DCI-401 provides a solution to enable both residential
purchasing this technical support in advance, dealers are able and commercial televisions to display Pro:Idiom protected HD
to save money over the hourly charge as well as quantifying a content. The unit is also capable of decoding all DIRECTV video
predetermined cost that can be added to system pricing before and audio formats. Allows operators to support legacy and limited
quoting the customer. Contact your sales representative today function Televisions which may not decode all DIRECTV video or
for more information. audio formats.
NACE’s Technical Support per Hour Rates
Purchased Support Rates
$80 per hour billed in
Unracked System 15 minute increments at
Components
$20 per 15 minutes.
Free for 1st hour then $80
Racked Systems COM3000 Telephone per hour billed in 15 minute
No NACE Training
or VPN support increments at $20 per 15 minutes
Free for first 3 hours then $80
Racked Systems per hour billed in 15 minute
with Completion of increments at $20 per 15
NACE Training
minutes.
NACE’s Technical Support Pre-purchased Package Rates
Purchased Support Rates
5 hours $300.00
Pre-Purchased Package COM3000 Telephone
10 hours or VPN support $600.00
Pre-Purchased Package
Our Technical Support is available 24/7/365
800.688.9282
After Hours Phone Numbers
Nevada Lab After Hours: ................................................................484.401.6004
Pennsylvania Lab After Hours: .......................................................484.889.8911
D.R.E. After Hours: ..........................................................................702.817.8939
DIRECTV Support After Hours: .....................................................484.653.8745
800.688.9282 | sales@nace.tv | nace.tv 45
