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Fiber Optic Equipment
erms and Conditions
T
SALES OFFICE HOURS: With multiple sales locations to serve you throughout the DROP SHIPMENT FEES: To cover the added costs with doing a drop shipment from a
country, our sales department is open 8:00 AM to 8:00 PM ET (5:00AM to 5:00 PM PT) vendor, the following fees will apply. This is in addition to vendor freight, and other vendor
Monday-Friday and can be reached 24 hours a day via email at sales@nace.tv. additional charges (drop ship fees, etc.) to help offset the increased amount of labor with
PRICES: Prices are subject to change without notice. Prices in effect at time an order that is a drop ship. Orders will receive a 5% freight surcharge, with a cap of
of order will be applied. $50.00, added into the freight amount. There will be a minimum surcharge of $5.00 per
CATALOG ERRORS: The pricing and specifications in this catalog have been carefully any order. For certain key accounts these fees can be reduced or waived.
checked before printing and are deemed correct, however, no responsibility can be SAME DAY SHIPPING: The majority of orders received by 5 PM are processed and
assumed for inaccuracies that may exist. All information in this catalog is subject to change shipped the same day if credit has been established and the account is in current standing.
without prior notice. SHORTAGES: Must notify the shipping carrier immediately and NACE within 10 days from
LARGE QUANTITY QUOTATIONS: We welcome requests for quotation on quantities in invoice date to get a claim.
excess of the maximum amounts published in our price list. OEM and non-catalog inquiries INCORRECT SHIPMENTS: Must notify NACE within 10 days from invoice date.
are welcome for items not listed in our catalog. Some items may be subject to minimum REPAIR/RETURN MERCHANDISE: Must have a return material authorization # (RMA)
order quantities. which can be obtained by calling the NACE Labs. Product may be repaired/replaced/cred-
MINIMUM ORDERS: $100.00 minimum order. All orders under $100.00 are subject to a ited at our option. Product is supported in accordance with manufacturers policy. Original
$10.00 handling charge. Minimum order to open a new account is $250.00. invoice number, quantity, item number, and description of reason for return are required to
OUT OF STOCK MERCHANDISE: Out of stock merchandise will be held back for no more issue an RMA. Any return merchandise is to be sent back freight prepaid. Some products
than 60 days and shipped when stock becomes available. Back orders of less than $25.00 are required to be sent back directly to the manufacturer. NACE reserves the right to deny
will be automatically canceled. NACE has the option to substitute any item on backorder requests for returns at their discretion.
for a comparable item of equal or greater value. RETURN OF MERCHANDISE: Merchandise being returned for credit must have a return
WILL CALL SERVICE: Pick up service is available from 9:00 AM until 5:00 PM local time. material authorization number and be returned within 90 days of date of purchase and is
Other times can be accommodated by appointment. Customers in close proximity can subject to restocking charges. Merchandise and packaging materials must be in original
avoid will call waiting time by phoning orders in 1 hour prior to picking up. Please specify factory condition. Product returned cannot be altered in any way. This includes any type
the name of the person picking up your order at time of order placement. of marking, writing or labeling on the product or packaging. Credits will be issued as mer-
TERMS: Net terms to approved accounts. All other accounts C.O.D., prepay, or credit card. chandise credit only, no cash refunds. Any orders refused by the customer may be subject
to restocking fee. If a customer refuses an order for any reason, NACE will be compensat-
For your protection, credit cards are accepted only with signed credit card ed by the purchaser for all shipping charges.
authorization on file. All customers must provide sales tax resale number. All
merchandise is sold with the intention of resale by the purchaser. A 3% surcharge REFUSED ORDERS: Refused orders will be charged a minimum 20% restocking fee.
will be applied to all NET accounts that are paid via credit card. NO REFUNDS WITHOUT SALES INVOICE: Equipment must be inspected before any
DECLINED CREDIT CARD FEE: All declined credit card orders will be charged a $10.00 decision is made on issuing a credit. Most sales are final. No cash refunds. Credits only
service charge. The fee will be charged in the freight field of the order. will be issued for the amount paid on original invoice.
FREE FREIGHT ORDERS: Shipping carrier to be determined by NACE on all orders where SPECIAL ORDER ITEMS: Special order items are non-returnable.
NACE is paying the shipping charges. Special order items must be paid in full upon ordering.
PAST DUE ACCOUNTS: All accounts over 60 days will be shipped C.O.D. ONLY. PRICING INFORMATION: Prices do not include freight or shipping charges,
ACCOUNTS OVER 90 DAYS WILL BE NOTIFIED AND TURNED OVER FOR COLLECTION unless specified.
10 DAYS AFTER NOTIFICATION. BROKEN PACK QUANTITY: All broken pack quantities will incur a 10% surcharge.
FINANCE CHARGE: 1.25% per month on all invoices over 30 days. NACE is not responsible for any liability, health hazard or injury developed from the use or
RETURNED CHECK CHARGES: Customer will be charged $50.00 each time a check is misuse of products supplied by NACE. The intent of this catalog is to provide as complete a
returned for any reason. reference to products we carry as possible. However due to the technical nature of the
COLLECTION: Customer is responsible for any costs or fees necessary to products, it is impossible to cover total subject matter in any one catalog. Therefore, we
collect past due accounts. recommend the users of these products contact our sales department for detailed informa-
BILLING INQUIRES: All billing and account status inquiries should be directed to the tion on product compatibility, proper uses, current developments and updated specifications.
accounts receivable department 8:30 AM to 5:00 PM Monday-Friday. This is a notice to inform you that content passing thru certain devices in this marketing
FREIGHT: All orders are shipped F.O.B. West Chester, PA; St. Peters, MO; or Las Vegas, material may contain strong language or depictions of violence, sex or substance abuse.
NV unless otherwise specified. Orders are shipped UPS, FEDEX or freight carrier. Please Some of these units contain no parental control features. Parental discretion is advised.
be sure to specify for special 3 day, 2 day, next day service and/or Saturday delivery if
needed. We also offer carrier truck service for heavy or large shipments and next flight CATALOG WARNING: Certain paper and/or ink has been determined by the
out for same day shipping. For your protection, shipments are automatically insured state of California to contain certain chemicals that may cause Cancer and
for damage or loss in transit. All freight charges are subject to dimensional/oversize Reproductive Harm. – www.P65Warnings.ca.gov
carrier weight regulations. Addresses determined by carrier as residential are subject to
residential delivery rates. Special delivery fees will be assessed in arrears for any carrier
charge-backs.
NACE Toll Free Order Line: ...................................800.688.9282 Our Technical Support Lines - Open 24/7/365
Toll Free Fax Order Line: ....................................... 800.230.1793 Nevada Lab After Hours: ........................................484.401.6004
Business Phone: ......................................................610.429.1020 Pennsylvania Lab After Hours: ...............................484.889.8911
Business Fax: .........................................................610.429.3060 SecurityTronix CCTV After Hours: .........................702.308.4220
Websites: ................................................................. www.nace.tv D.R.E. After Hours: ..................................................702.817.8939
............................................... www.securitytronix.com DIRECTV Support After Hours: .............................484.653.8745
Sales Emails: ......................................................... sales@nace.tv
....................................... sales@securitytronix.com Main Office Address: 1085 Andrew Drive, Suite A, West Chester, PA 19380

PLACING ORDERS CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS STATED ABOVE.
© 2021 NACE. All rights reserved. The information in this document is proprietary and confidential and is protected under United States and International Copyright and Trademark laws. No
part of this document may be reproduced or transmitted, in any form by any means whatsoever. Any such use of this document in any form, without the express prior written consent of the
author is prohibited by law. Catalog Version T127. All prices subject to change without notice. NACE is not responsible for typographical errors.

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